General FAQs
Our storefront is in McAdenville, NC which is only a few minutes outside of Charlotte, just off of I-85.
Shipping is free for orders $150+. For orders under $150, it depends on the weight of your items and typically ranges from $6.95 to $14.95. You'll receive a shipping estimate at checkout.
Items purchased at full retail price may be returned for store credit within 14 days of purchase.
Discounted items are final sale and cannot be returned or exchanged.
Membership payments are nonrefundable.
Yes! You can purchase a gift card online or in-store in a variety of amounts. Go here to grab one!
Consignment is available through The Looks and all information can be found there.
Member FAQs
If you're swapping in person, simply bring the items you'd like to swap and pick out your new pieces. We'll help process your swap (and of course give you styling support if you need!).
If you're reserving your swap online, add your selections to the cart and use your unique member coupon code to checkout. Be sure to visit the store within 48 hours (or arrange for delivery) to finalize your swap. Swaps that aren't picked up within 48 hours will be canceled and made available for another customer to select.
Yes. Please return all pieces in your bundle when making a swap. This allows for the pieces to be properly laundered periodically and gives another gal the opportunity to enjoy it. If you love an item too much to give it up, you can always purchase it!
Yes all items can be purchased! If you rent an item and decide you can’t live without it, you can purchase the piece at the current online list price less your 10% member discount.
Your monthly membership fee (plus tax) will be automatically charged to your card on file on your membership renewal date. Your renewal date is based on the day you signed up and repeats on that day every month thereafter.
To cancel your membership, simply return your rentals and notify store staff of your intent to cancel. Remember, you rentals must be returned before your membership renewal date to avoid the recurring charge. Membership fees are non-refundable.
Note: If you signed up under a promotional deal or opted for the joining fee to be waived, the commitment period must be met before canceling.
Please come into the store, give us a call, or send us a message through the Contact form. We'll be happy to help!